As a Trainer and Assessor, you will deliver OTC's Certificate IV in Child, Youth and Family Intervention to a diverse range of students, with resources at the ready. You will provide training and assessment services in accordance with RTO procedures through a combination of online and classroom-style delivery. As an experienced Trainer and Assessor, you will also be expected to assist with moderation and validation processes and consulting with industry peers.

We are looking for a Certificate IV in Child, Youth and Family Intervention trainer who holds the relevant Training Qualifications, Training experience and recent industry experience in the following areas:

• Certificate IV in Training and Assessment (TAE40116) or TAE40110 with the TAELLN & TAEASS units
• CHC40313 Certificate IV in Child, Youth and Family Intervention

Training Programs are run from our Surrey Hills Campus and may be requested at various offsite locations with strong links to ONCALL Group Australia. 

About you

We are seeking applications from individuals who ideally will have:

• Hold completed and current Qualifications in CHC40313 Certificate IV in Child, Youth and Family Intervention course; and
• Have 2-3 years of relevant work experience in delivering CHC40313 Certificate IV in Child, Youth and Family Intervention course content
• Professional interest and knowledge of disability, youth specific issues, an understanding of trauma informed care practice and working knowledge of DHHS
• A strong desire to motivate, provide comprehensive training and educate new support workers according to Community Services Quality Governance Frameworks
• Be interested in developing new programs to support the growing needs of the Community Services sector, seeking ways to motivate new workers to be equally passionate and dedicate to this specialised key role.

Skills and Qualifications:

The successful candidate will have the following criteria:

• Hold, or currently enrolled and participated in completing their course in Certificate IV in Training and Assessment (TAE40116) or TAE40110 with the TAELLN & TAEASS units
• Completed CHC40313 Certificate IV in Child, Youth and Family Intervention and/or above 
• Vocational competencies and current industry skills relevant to the training & assessment being delivered
• Demonstrated proficiency and experience within Vocational Education and Training
• Relevant industry qualifications and experience
• Working with Children's Check
• National Police Check
• NDIS Worker Screening Check.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks.

Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

If this resonates with you, please apply now by sending your application to Judy Fryer through the link: Apply Now or, for further information, please call ONCALL Training College (03) 9896 2468.

Apply now

Apply now

Position Summary

As a Trainer and Assessor, you will deliver OTC's Certificate IV in Mental Health to a diverse range of students, with resources at the ready. You will provide training and assessment services in accordance with RTO procedures through a combination of online and classroom-style delivery. As an experienced Trainer and Assessor, you will also be expected to assist with moderation and validation processes and consulting with industry peers.

The Role

We are looking for a Certificate IV in Mental Health trainer who holds the relevant Training Qualifications, Training experience and recent industry experience in the following areas:

• Certificate IV in Training and Assessment (TAE40116) or TAE40110 with the TAELLN & TAEASS units
• CHC43315 Certificate IV in Mental Health

Training Programs are run from our Surrey Hills Campus and may be requested at various offsite locations with strong links to ONCALL Group Australia. 

About you

We are seeking applications from individuals who ideally will have:

• Hold completed and current Qualifications in CHC43315 Certificate IV in Mental Health
• 2-3 years of relevant work experience in delivering CHC43315 Certificate Iv in Mental Health course content
• Professional interest and knowledge of Mental Health specific issues and understanding of National Standards for Mental Health Services
• A strong desire to motivate, provide comprehensive training and educate new support workers according to Mental Health Acts (MHAs)
• Be interested in developing new programs to support the growing needs of Mental Health Services and Support, seeking ways to motivate learners to be equally passionate and dedicate to this specialised key role.

Skills and Qualifications

The successful candidate will have the following criteria:

• Hold, or currently enrolled and participated in completing their course in Certificate IV in Training and Assessment (TAE40116) or TAE40110 with the TAELLN & TAEASS units
• Completed CHC43315 Certificate IV in Mental Health and/or above 
• Vocational competencies and current industry skills relevant to the training & assessment being delivered
• Demonstrated proficiency and experience within Vocational Education and Training
• Relevant industry qualifications and experience
• Working with Children's Check
• National Police Check
• NDIS Worker Screening Check.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks.

Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

If this resonates with you, please apply now by sending your application to Judy Fryer through the link: Apply Now or, for further information, please call ONCALL Training College (03) 9896 2468.

Work Environment

Work is primarily performed under general supervision in an office setting with appropriate environment and ambiance. Travel, early morning, evening, and some weekend work may be required.

Apply now

The Business Development Manager (BDM) is responsible for managing ONCALL Training College’s student recruitment, including developing and implementing a recruitment plan and providing resources and information to assist in moving prospects to enrolled students.

A sales focused role, under the direction of the RTO Manager, this role will report to the Chief Executive Officer. The Business Development Manager will assist with increasing student enrolments into all ONCALL Training College’s programs and responding to and converting leads from all channels. This includes achieving targets through conversion from the first point of contact to enrolment and attendance at classes.

Key Responsibilities:

• Make outbound calls to all enquiries through a consultative process in an acceptable paced working environment
• The Business Development Manager will drive student enrolments through an increase in conversion rates at all steps of the sales cycle from lead through to enrolment
• Work to convert leads at all stages of the sales funnel through effective time management, excellent communication skills and a commitment to customer service
• Researches and utilises data and recruitment tools to select prospective audiences to target for sales and recruitment messaging
• Actively participate in all meetings, Open Days. Orientation & Information Sessions and training when required. Participate in off-site recruitment-based events such as Industry Provider’ visits, high school visits and expos
• Ensure maintenance of data in CRM (VetTRAK and Wisenet) and ensure application files are kept up to date to ensure regulatory compliance of student records
• Tracks and reports recruitment information, and monitors enrolment progress
• Collaborates with ONCALL Group Australia Recruitment team and Quality and Design Manager to manage recruiting efforts for integration of prospective students to the college
• Supports student success strategy by assisting college departments to deliver students success messaging and information.

The Business Development Manager is expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, the Business Development Manager must understand the comprehensive role of the College and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Specific Tasks

• Serve as the lead point of contact for customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with OTC team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Essential

• A positive track record of being able to achieve KPIs and Targets
• Excellent communication skills (presentation, oral and written)
• Exceptional time management skills and the ability to deliver under pressure
• Ability to thrive in a flexible work environment, including during weekend and evening
• Self-motivated, with a keen eye for detail, and committed to personal and professional development
• Ability to work flexibly, working on multiple projects with changing priorities
• A positive can-do attitude

Desirable

• Experience in a call centre environment
• Bachelor’s degree qualification desirable in Business or customer service-related field
• Knowledge or experience of Disability and community Services will be highly valued
• Experience in student recruitment within the education market highly desirable

• Ability to work autonomously and in a team setting within a fast-paced environment and adapt to change
• Sales and customer service experience with a proven record of achieving and exceeding sales targets

Work is primarily performed under general supervision in an office setting with appropriate environment and ambiance. Travel, early morning, evening, and some weekend work may be required.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks.

Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

If this resonates with you, please apply now by sending your application to Andy Jonatan through the link: Apply Now or for further information, please call ONCALL Training College (03) 9896 2468.

Apply now